Thrum Refund Policy

Last Updated: November 12, 2026

Thrum Pro is made by THRUM LLC and sold through our online reseller, Paddle.com. Paddle is the merchant of record for all our orders. It handles billing questions and issues refunds.

14-day refund. You can get a full refund of any payment for Thrum Pro, including a renewal or extra machines, by asking within 14 days of that payment. You don't need to give a reason.

How to ask. Email billing@thrum.team, or contact Paddle through the link in your receipt or at paddle.net. Paddle issues the refund to your original payment method.

Cancelling. You can cancel at any time from your account page, using Manage subscription. Cancelling stops future renewals, and you keep Pro until the end of the period you paid for.

The full terms are in the Thrum Terms of Service, Section 3.4. They don't limit any refund or cancellation right you have under the law where you live.